Warranty policy

ATTENTION

Professional installation is strongly recommended for all our products. We are not responsible for improper installations by non-professionals. Please retain your original equipments until you test our products (in case you need to send the products back for warranty service).

All warranty issues are based on Queensun's warranty policy only. Queensun warranty covers all the defective product that is proper installed by the professional only. Complete warranty information is included in all products. Please retain all original equipments and parts of your vehicle until you fully test our products (in case you need to return the merchandise back to us for warranty service).

• HID Xenon systems carry a ONE (1) YEARS Queensun's warranty on all parts (Bulb, Ballasts, Igniters, Relays, etc.).

• Headlights, Tail lights, Fog lights, Reversing lights, Stop lights, Torch & Search lighting carry a limited NINETY (90) DAYS warranty.

• For all other products, contact with us directly for all warranty information.

Exclusions:

This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. ANY modification to the system and components, or operating on a vehicle with a defective components and parts, will automatically void the warranty. Except for the Limited Warranty as stated above, there is no warranty of our products or any part thereof, whether expressed or implied.

Exclusion of Damage:

In no event shall Queensun or any distributor be liable for any damages whatsoever (including without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profit, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a Queensun's product. Queensun reserve the right to change the design and function of their products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Repair or Replacement:

If a Queensun product is suspected of being defective, please contact us to obtain an RMA number. Upon receiving an RMA number, return the product(s) with freight prepaid. Include your receipt of professional installation and other proof of purchase along with a copy of the product registration card and a description of the problem. The returned product will be inspected by our technicians. If the product is found to be defective and coved by this Limited Warranty, the sole remedy is repair or replacement, at our option. A repaired or replacement product will be shipped back at no charge, and will be warranted to be free from defects in workmanship and material under normal use for one year from original date of purchase.

Policy Changes

Queensun reserves the right to review and change this policy at any time without notice.